Tidio

What is Tidio used for?

Tidio is a live chat and AI chatbot platform built primarily for ecommerce businesses. It combines a human live chat inbox with an AI chatbot called Lyro that handles routine customer questions automatically — order status, return policies, shipping times, product availability — so your human agents can focus on the complex issues that actually need a person. It integrates deeply with Shopify and WooCommerce, making it the most popular AI chat tool in the ecommerce space.

Lyro AI and the Human Handoff

Lyro is trained on your website's content and FAQ pages, and it claims to resolve up to 70% of customer inquiries without human involvement. In practice, the accuracy is high for common questions and the tool improves over time as it encounters more conversations. When Lyro cannot confidently answer something, it hands the conversation off to a human agent in the live chat inbox with full context preserved — the agent sees everything the customer said and everything Lyro replied, so there is no awkward repeat of information. This handoff is smooth enough that customers often do not notice the transition.

Is it worth it for your ecommerce store?

Tidio's free plan is one of the most generous in the category and lets you run live chat and a basic chatbot with a real customer conversation limit. The $29 a month paid plan unlocks Lyro AI with higher conversation allowances. For a Shopify or WooCommerce store that is getting more than 50 customer questions a week, Lyro's automation will pay for the subscription in saved agent time within the first month. For very small stores just starting out, the free plan is enough to get started.